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1. Who we are

We are a UK-based business providing international trade and related services. For data protection purposes, we act as the data controller in respect of personal data processed through this website.

2. Information we collect

• Contact details you provide (for example name, email address, phone number, company name, and message content) when you use our contact forms or communicate with us.
• Technical data such as IP address, browser type, device type, general location (country/region), pages viewed, and time spent on pages, collected through server logs and similar technologies.
• Cookies where we use them to operate the site, remember preferences, or measure traffic (see section 5).

3. How we use your information

We use personal data to:

• Respond to enquiries and provide customer support;
• Operate, secure, and improve our website;
• Comply with legal obligations and protect our legitimate interests (for example fraud prevention and IT security), where applicable.

4. Lawful bases (UK GDPR)

Depending on the activity, we rely on one or more of: your consent (where required), contract steps at your request, legitimate interests (balanced against your rights), or legal obligation.

5. Cookies

We may use essential cookies required for the site to function, and optional cookies for analytics or preferences where enabled. You can control cookies through your browser settings.

6. Sharing and processors

We do not sell your personal data. We may share data with trusted service providers (for example hosting, email delivery, or analytics) who process it on our instructions and under appropriate safeguards.

7. International transfers

If personal data is transferred outside the UK/EEA, we will ensure appropriate safeguards (such as UK-approved standard contractual clauses) where required by law.

8. Retention

We keep personal data only as long as necessary for the purposes described, including legal, accounting, or reporting requirements, and then delete or anonymise it.

9. Your rights

Under UK data protection law you may have rights including: access, rectification, erasure, restriction, objection, data portability (where applicable), and withdrawal of consent. You may also lodge a complaint with the ICO (United Kingdom).

10. Security

We implement appropriate technical and organisational measures to protect personal data. No method of transmission over the internet is completely secure.

11. Children

This website is not directed at children under 16, and we do not knowingly collect their personal data.

12. Changes

We may update this policy from time to time. The “Last updated” date will change when we do. Continued use of the site after changes constitutes acceptance where permitted by law.

13. Contact

For privacy-related requests or questions about this policy, please contact us using the details on our website’s contact section, marking your message “Privacy”.